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Question

 swetha kumari (swethak4000)
Virtusa Ltd

Virtusa Ltd
IN
swethak4000 Member since 2020 4 posts
Virtusa Ltd
Posted: Apr 29, 2020
Last activity: May 26, 2020
Posted: 29 Apr 2020 7:54 EDT
Last activity: 26 May 2020 15:00 EDT
Closed

how to raise SR in pdn

In my support portal there is not create option to raise a ticket.

 

***Edited by Moderator Marissa to update Pega Academy to General***

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Pega Smart Investigate for Payments 7.31
Reporting
Consumer Services
Experience Designer

Posted: 4 years ago
Posted: 26 May 2020 15:00 EDT
Marissa Rogers (MarissaRogers)
MOD
Principal Knowledge Management Specialist
Pegasystems Inc.
US

Hi @swethak4000 ,

Have you ever created a Support Case before? If you haven't, you'll need to contact your Support Account Andministrator to give you access.

Either way I'd check with them to make sure they have you set up correctly in MySupport Portal.

Hope that helps!

Marissa | Senior Moderator | Pega Collaboration Center

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