Integration between Pega Sales Automation and Marketing applications
If i want to share data and service cases across the Pega Sales Automation and Pega Marketing applications, what procedures should I undergo?
My company hasn't created the Customer Service application and put it into service yet, does that mean the Pega Customer Relationship Management features will not be supported?
Is configuration on Pega Customer Service application a must for the data transfer between Pega Sales Automation and Marketing applications?
Pegasystems Inc.
IN
Hi,
Configuring the integration between Pega Sales Automation and Pega Marketing
The Pega Customer Relationship Management suite includes sample marketing artifacts that you can import to demonstrate the next-best-offer and local campaigns features in Pega Sales Automation. To use these artifacts in Pega Sales Automation you must configure the integration between Pega Sales Automation and Pega Marketing.
You can refer the page number 12 in the attached "sales-automation-implementation-guide.pdf".