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Question

 Smita Kajale (SmitaK)
Virtusa

Virtusa
GB
SmitaK Member since 2020 1 post
Virtusa
Posted: Apr 21, 2020
Last activity: May 2, 2022
Posted: 21 Apr 2020 16:17 EDT
Last activity: 2 May 2022 2:03 EDT
Closed
Solved

can't view the trainings in chrome and IE

unable to view any trainings

 

***Edited by Moderator Marissa to update Content Type from Discussion to Question; changed from General to Pega Academy***

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Pega Platform 8.3
Low-Code App Development
Business Architect
Pega Academy

Accepted Solution

Posted: 5 years ago
Updated: 3 years ago
Posted: 19 Apr 2020 23:31 EDT
Updated: 2 May 2022 2:03 EDT
Ganesh Karthik karthik (ganes1)
Pegasystems Inc.
Technical Solutions Engineer
Pegasystems Inc.
IN

When you encounter an unexpected issue (for example, missing courses, exercises, lessons, or elements on a page), this is often because the cached content in your browser has not updated properly. To refresh your content, try this generic troubleshooting technique:

  1. Log out from all Academy/Community/Pega.com related sessions.
  2. Clear your browser caches and cookies.
  3. Restart your browser and log back in.

If that does not resolve the issue:

  • Try a private browsing session, or
  • Try a different browser

If the issue persists, contact [email protected].

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Posted: 5 years ago
Posted: 27 Apr 2020 16:10 EDT
Rett Hean (Rett_Hean_GCS) Principal Software Solutions Engineer
Pegasystems Inc.
US

You mentioned Chrome and IE. Did you mean it only failed in those browsers, or that you tested in both so it seemed browser agnostic.

If the latter, then perhaps the service was down temporarily. If the former, I would like to know more.

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