Pega Critical and Security Hotfixes Details
Concerns regarding the Pega critical and security hotfixes/Updates/Patches.
- How Pega Team will notify or provide a patch update to us.
- What will be the deployment process for the same if pega provided the changes as Pega has changed the approach from 8.X and no more hotfixes.
***Edited by Moderator: Pallavi to update platform capability tags***
Updated: 14 Jun 2021 7:38 EDT
Pegasystems Inc.
IN
Please find the below article for details about the Pega platform patches and upgrade process which might be helpful.
https://community.pega.com/knowledgebase/articles/system-administration/pega-platform-patches
https://community.pega.com/knowledgebase/articles/pega-cloud/pega-software-upgrade-process
Siemens
Thanks for your reply. I was asking about securities or critical issues. suppose Pega found a security issue in V 8.1.2 so how it will communicate to us and what is the deployment process?
Pegasystems Inc.
US
Hi Deven,
Thank you for your question. If there is an absolutely critical issue or security vulnerability we do have the ability to provide hotfixes on top of existing releases to clients. The emergency hotfix process is used only as last resort and any hotfix must be approved by GCS leadership. In the case where there was a more wide-spread issue, GCS would send an email campaign to all registered client contacts. That being said we have fixed 99%+ of all issues through the patch release process and emphasize that is the most sustainable and quality way to deliver fixes. Regards,
Brodie Green