Image viewer unable to parse the image that is processed by papyrus

SR-D93083

We have custom java code that has been implemented by Pega System guys to view the incoming fax attachement in Wellcare. This Java code is used to display a viewer and view the attachments.

Now the images are being processed by another tool called Papyrus before it comes to our application. The Java code is unable to parse the images that are passed through Papyrus which used AI.

It looks like the Open JDK is not supporting some of the JAI packages which are licenced from Oracle.

Attached are the logs and error screen shots.

Steps to Reproduce

1. Send a fax to Wellcare

2. Fax is received by CCM team

3. Image is processed by Papyrus and placed in JMS queue

4. Pega create a Triage Case and reads the attachment

5. Open the Triage Case which shows the attachment in a viewer

6. Error is being thrown  JAVA.LANG.NOCLASSDEFFOUNDERROR: COM/SUN/IMAGE/CODEC/JPEG/JPEGCODEC

Error Message

 JAVA.LANG.NOCLASSDEFFOUNDERROR: COM/SUN/IMAGE/CODEC/JPEG/JPEGCODEC

***Edited by Moderator Marissa to update SR Details***