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Question

 Christina thornlow (Christinat9806)
AAA

AAA
US
Christinat9806 Member since 2018 23 posts
AAA
Posted: Feb 21, 2020
Last activity: Feb 25, 2020
Posted: 21 Feb 2020 18:35 EST
Last activity: 25 Feb 2020 4:35 EST
Closed

This operation requires a lockon object before it can proceed

We are intermittently receiving this error when agent receive a call and are on the OOTB search screen before any action has been taken on the customer.

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Pega Customer Service for Insurance
Low-Code App Development

Posted: 4 years ago
Updated: 3 years ago
Posted: 23 Feb 2020 23:26 EST
Updated: 14 Jun 2021 7:38 EDT
Pavan Kalyan Kanaparthi (kanap2)
PEGA
Senior System Architect
Pegasystems Inc.
IN

Could you please check in the tracer if any instance requires a lock and could not acquire it. Please share tracer XML if possible.

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