Question
Tata Consultancy Services
IN
Last activity: 30 Sep 2019 6:36 EDT
Customer Journey Orchestration with Pega in Front Office and any other BPM process in Back Office
Hi,
Has there been any experience of implementing Pega in Front Office and Outsystems (or any other) process orchestration tool in Middle Office or Back Office to develop the Customer Journeys? In this case, the Customer Journey will be triggered in Middle Office and part of the process will be handled in Outsystems and part of it will be handled in Pega. So, we have to integrate two different systems to achieve the end to end Customer Journey. Pls let me know if you have implemented any such solutions with Pega and other BPM processes?. If yes, pls share what kind of challenges faced in such implementations?
IMO, It must be peculiar architecture!
Thanks,
Ram