Question
Deloitte Touche Tohmatsu India LLP
IN
Last activity: 17 Feb 2021 10:12 EST
Email Listener is not reading and processing the emails
Hi All,
We have an email listener which is up and running but the emails are not getting picked up, read,processed by the listener.
All the configuration settings like email account receiver, Access group of service package, email listener requestor password are all correct. Due to this we are not able to trace the service email rule as well.
We have set the logging level settings as "com.pega.pegarules.integration.engine.internal.services.email.EmailListener" and got the logs for the requestor of the email listerner as below:
please help/ suggest the solution.
Regards,
Parwej
Accepted Solution
Pegasystems Inc.
IN
Hi Mohammad,
From the screen-shot that you have uploaded it is showing that it is processing maximum of 1 message and then going to sleep.
Could you please check in the Email Listener that you have used for the value set for maximum number of message field.
If it is set to 1 then increase the value accordingly and then test the use case.
Regards,
Vikash
Accepted Solution
Pegasystems Inc.
IN
Hi Mohammad,
From the screen-shot that you have uploaded it is showing that it is processing maximum of 1 message and then going to sleep.
Could you please check in the Email Listener that you have used for the value set for maximum number of message field.
If it is set to 1 then increase the value accordingly and then test the use case.
Regards,
Vikash