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Question

 Viswanath Reddy Ambati (ViswanathReddy)
Wipro Technologies
Technical Lead
Wipro Technologies
IN
ViswanathReddy Member since 2016 4 posts
Wipro Technologies
Posted: Jun 25, 2019
Last activity: Jul 1, 2019
Posted: 25 Jun 2019 10:05 EDT
Last activity: 1 Jul 2019 9:43 EDT
Closed
Solved

Email Configuration with Outlook

Hi Team,

When i am trying to configure email account for outlook 365 we are getting below error message

Query:

1) When we will get Obtain Transport Object as fail

Thanks in Advance

---Viswa

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Dev/Designer Studio

Accepted Solution

Posted: 5 years ago
Posted: 1 Jul 2019 0:37 EDT
Viswanath Reddy Ambati (ViswanathReddy)
Wipro Technologies
Technical Lead
Wipro Technologies
IN

Hi All,

Thanks for you are quick response.

Issue has been resolved, The issue is with the password which we are providing is expired. Configuration successful After resetting password.

 

Thanks

Viswa

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Posted: 5 years ago
Posted: 25 Jun 2019 12:22 EDT
Bhavya Tyagi (Bhavya)
Coforge DPA
Senior Technical Lead
Coforge DPA
GB

Hi

Two things which you can check:

1. Is the firewall and ports opened for the connection? 

2. Is the User name and password correct?

Regards

Bhavya

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Posted: 5 years ago
Posted: 25 Jun 2019 19:53 EDT
Prakhar Aggarwal (Prakhar_GCS)
PEGA
Principal Engineer, Technical Support
Pegasystems Inc.
GB

Hi Viswa,

Please share below information:

1. Debug logs which you will see when you try to do test connectivity.

2. PEGA version.

PFB use full link which will help you troubleshoot the issue:

https://community.pega.com/knowledgebase/troubleshooting-common-email-issues#tips-config-email-account

https://community.pega.com/sites/default/files/help_v81/procomhelpmain.htm#data-/data-emailaccount/emailaccount.htm

PS: If there is two way authentication enabled for you outlook account, you may see failures.

Regards,

-Prakhar

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Accepted Solution

Posted: 5 years ago
Posted: 1 Jul 2019 0:37 EDT
Viswanath Reddy Ambati (ViswanathReddy)
Wipro Technologies
Technical Lead
Wipro Technologies
IN

Hi All,

Thanks for you are quick response.

Issue has been resolved, The issue is with the password which we are providing is expired. Configuration successful After resetting password.

 

Thanks

Viswa

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