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Question

 Debojyoti Mukherjee (Debojyoti Mukherjee)
Cognizant Technology Solutions
Debojyoti Mukherjee
Cognizant Technology Solutions
GB
Debojyoti Mukherjee Member since 2014 6 posts
Cognizant Technology Solutions
Posted: Feb 12, 2019
Last activity: Feb 14, 2019
Posted: 12 Feb 2019 7:37 EST
Last activity: 14 Feb 2019 3:51 EST
Closed
Solved

java.lang.UnsupportedOperationException: Unsupported archive type: 6

As per Pega Customer Service installation guide, during installation of PegaCRM in Pega 8.1 Enterprise edition, the first step is to import the PegaCRM.jar file. While importing the jar file in Pega 8.1, I am getting the error "Import cannot proceed due to exception: java.lang.UnsupportedOperationException: Unsupported archive type: 6". You can also refer the attached screenshot. Can you please let us know why this is happening and steps to resolve the issue. Thank you for the help.

Regards,

Debojyoti

***Edited by Moderator: Pallavi to update platform capability tags***

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Pega Customer Service
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Updates

Accepted Solution

Posted: 5 years ago
Posted: 13 Feb 2019 4:40 EST
Shubham Shekhar (Shekhar_Shubham) Senior Solutions Engineer
Pegasystems Inc.
IN

From the logs I can see

 

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From the logs I can see

 

2019-02-13 13:16:02,046 [http-nio-8080-exec-3] [TABTHREAD1] [                    ] [  Optimizer:01.01.01] (Accel_Management_Import.Action) INFO  Proprietary information hidden| Proprietary information hidden Debojyoti - The Import API was not found, so no cleanup will be performed. 
2019-02-13 13:16:47,723 [http-nio-8080-exec-5] [TABTHREAD1] [                    ] [  Optimizer:01.01.01] (Accel_Management_Import.Action) INFO  Proprietary information hidden| Proprietary information hidden Debojyoti - New File Name:PegaCRM.jar 
2019-02-13 13:16:48,989 [http-nio-8080-exec-5] [TABTHREAD1] [                    ] [  Optimizer:01.01.01] (eamBasedArchiveMetaInfoBuilder) INFO  Proprietary information hidden| Proprietary information hidden Debojyoti - Bytes read to fetch file info 1000 
2019-02-13 13:16:48,989 [http-nio-8080-exec-5] [TABTHREAD1] [                    ] [  Optimizer:01.01.01] (eamBasedArchiveMetaInfoBuilder) INFO  Proprietary information hidden| Proprietary information hidden Debojyoti - Fetch archive info 3 
2019-02-13 13:16:55,570 [http-nio-8080-exec-8] [TABTHREAD1] [                    ] [  Optimizer:01.01.01] ( internal.archive.ParUtilsImpl) INFO  Proprietary information hidden| Proprietary information hidden Debojyoti - Identified invalid archive. 
java.util.zip.ZipException: error in opening zip file 
at java.util.zip.ZipFile.open(Native Method) ~[?:1.8.0_73] 
at java.util.zip.ZipFile.<init>(ZipFile.java:219) ~[?:1.8.0_73] 
 
The jar is getting corrupted somehow. I am not sure why would this be happening, you can do one thing.
Copy the jar directly to the folder and then try and import . See if it works. 
 
Also I have notice  the code is not identifying it as a jar file itself. In your screenshot the PegaCRM has no .jar extension in the name. If you see my screenshot it is there. Maybe you have hidden the extension. 
If this doesn't work then would need more analysis.
 
Thank You
 

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Posted: 5 years ago
Posted: 12 Feb 2019 8:49 EST
Shubham Shekhar (Shekhar_Shubham) Senior Solutions Engineer
Pegasystems Inc.
IN

Hi,

Can you check one thing, is the file copied to service export folder in your server?

Also check the file size. 

Also can you paste log error from the time, if above doesn't help you out.

Thank You

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Posted: 5 years ago
Posted: 13 Feb 2019 1:56 EST
Debojyoti Mukherjee (Debojyoti Mukherjee)
Cognizant Technology Solutions
Debojyoti Mukherjee
Cognizant Technology Solutions
GB

Hi Shubham,

I have the file PegaCRM in ServiceExport directory, as you can see I have previously imported PegaMarketing zip files, but didn't face any such issue.

 

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Posted: 5 years ago
Posted: 13 Feb 2019 3:59 EST
Debojyoti Mukherjee (Debojyoti Mukherjee)
Cognizant Technology Solutions
Debojyoti Mukherjee
Cognizant Technology Solutions
GB

Hi Shubham,

 

Pls find the attached log. Today, I tried to import again and I rechecked the file size. It's now showing 570 mb approx, both in ServiceExport folder and my local m/c. 

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  • Mahmut Berkan Cetin Tarun Reddy Bolla Andy Bober Subashini Ananthakumar Mattia Rosellini and 16 More

Accepted Solution

Posted: 5 years ago
Posted: 13 Feb 2019 4:40 EST
Shubham Shekhar (Shekhar_Shubham) Senior Solutions Engineer
Pegasystems Inc.
IN

From the logs I can see

 

Show More

From the logs I can see

 

2019-02-13 13:16:02,046 [http-nio-8080-exec-3] [TABTHREAD1] [                    ] [  Optimizer:01.01.01] (Accel_Management_Import.Action) INFO  Proprietary information hidden| Proprietary information hidden Debojyoti - The Import API was not found, so no cleanup will be performed. 
2019-02-13 13:16:47,723 [http-nio-8080-exec-5] [TABTHREAD1] [                    ] [  Optimizer:01.01.01] (Accel_Management_Import.Action) INFO  Proprietary information hidden| Proprietary information hidden Debojyoti - New File Name:PegaCRM.jar 
2019-02-13 13:16:48,989 [http-nio-8080-exec-5] [TABTHREAD1] [                    ] [  Optimizer:01.01.01] (eamBasedArchiveMetaInfoBuilder) INFO  Proprietary information hidden| Proprietary information hidden Debojyoti - Bytes read to fetch file info 1000 
2019-02-13 13:16:48,989 [http-nio-8080-exec-5] [TABTHREAD1] [                    ] [  Optimizer:01.01.01] (eamBasedArchiveMetaInfoBuilder) INFO  Proprietary information hidden| Proprietary information hidden Debojyoti - Fetch archive info 3 
2019-02-13 13:16:55,570 [http-nio-8080-exec-8] [TABTHREAD1] [                    ] [  Optimizer:01.01.01] ( internal.archive.ParUtilsImpl) INFO  Proprietary information hidden| Proprietary information hidden Debojyoti - Identified invalid archive. 
java.util.zip.ZipException: error in opening zip file 
at java.util.zip.ZipFile.open(Native Method) ~[?:1.8.0_73] 
at java.util.zip.ZipFile.<init>(ZipFile.java:219) ~[?:1.8.0_73] 
 
The jar is getting corrupted somehow. I am not sure why would this be happening, you can do one thing.
Copy the jar directly to the folder and then try and import . See if it works. 
 
Also I have notice  the code is not identifying it as a jar file itself. In your screenshot the PegaCRM has no .jar extension in the name. If you see my screenshot it is there. Maybe you have hidden the extension. 
If this doesn't work then would need more analysis.
 
Thank You
 

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Posted: 5 years ago
Posted: 13 Feb 2019 4:48 EST
Debojyoti Mukherjee (Debojyoti Mukherjee)
Cognizant Technology Solutions
Debojyoti Mukherjee
Cognizant Technology Solutions
GB

Just to add one more point. We have upgraded our system from 7.3.1 to 8.1 following In-Place upgrade process. And after that we have imported the PegaMarketing package 8.1 also without any issue.

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Posted: 5 years ago
Posted: 13 Feb 2019 5:14 EST
Shubham Shekhar (Shekhar_Shubham) Senior Solutions Engineer
Pegasystems Inc.
IN

ok, but the error is very clear with not able to validate the jar. Maybe some bug, try copying the jar directly and see if it working or not.

If you have any other instance test it there as well. Else I guess you would need to raise SR as it would need more debugging.

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Posted: 5 years ago
Posted: 14 Feb 2019 1:13 EST
Debojyoti Mukherjee (Debojyoti Mukherjee)
Cognizant Technology Solutions
Debojyoti Mukherjee
Cognizant Technology Solutions
GB

Hi Shubham,

i copied the jar directly in ServiceExport folder and the import was successful. Thank you for your support.

Regards,

Debojyoti

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Posted: 5 years ago
Posted: 14 Feb 2019 1:57 EST
Shubham Shekhar (Shekhar_Shubham) Senior Solutions Engineer
Pegasystems Inc.
IN

awesome!!!! the jar was somehow getting corrupted.

Just for information "java.lang.UnsupportedOperationException: Unsupported archive type: 6" means invalid jar, so in these scenario directly copy the jar and test, It should work as it worked here.

Thank You

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