Compile error in hidden module: GeneralUtil
I am receiving the below error message (screenshot attached) when attempting to export Word documentation from Pega. When this error message appears, the document is not populated with any data, and stops any flows in progress.
Example scenario 1: When I export a Pega Specification document, the document downloads to my PC and when opened, the attached error is displayed. The document presents this error every time the document is opened. Any other user that opens this document does not see this error.
Example scenario 2: When using integrated Word documentation in our 'Appeals & Grievances' application, the Word document is opened on my PC, the error is displayed, and the macro does not populate any of the case data in the document. The flow is then stopped.
We are using Pega 7.2.2 and Office 365. This appears to be PC profile-related, as I am able to log in to other PCs and export Word documents, and other users are able to log in to my PC and export Word documents without issue. I have also tried recreating my Windows 7 profile, but the issue still appears.
"Compile error in hidden module: GeneralUtil. This error commonly occurs when code is incompatible with the version, platform, or architecture of this application. Click "Help" for information on how to correct this error."
***Edited by Moderator Marissa to update platform capability tags****
Pegasystems Inc.
US
This usually means something like Office is 64 bit. But in this particular case, it could also be related to the face that you are using 365 and which type it is (e.g. click to run vs. install)
However, I would be surprised to hear if when another user logs into your machine something of that architecture would change on the fly. That is not typical. But with Office 365... things could be very different.