Question
Pega Robotics Text Adapter - Emulator screens not changing
We have a green screen application that we are automating. It runs in Attachmate Extra!. The text adapter successfully connects to the session and the automations run successfully. You can see in the logs where the screens change and the automation moves right along. What we don't see is the screens actually changing in the emulator. All we see if the initial login screen so to the user it looks like the automation did not logon, yet as stated in the log we can see where the automation successfully logged on to the application.
Anyone run across this before and know how to get around this issue?
Accepted Solution
Blue Cross Blue Shield of Florida Inc
US
This is what we ended up finding.
The automation was using H:\Attachmate\Extra!\Sessions\abc.edp for the session file when starting Attachmate.
In the Global Preferences > Advanced setting the session (e.g. A) was assigned to \\abc.com\Attachmate\Extra!\Sessions\abc.edp.
While both pointed to the same file, it appears that Attachmate did not see the Text Adapter running the session. The Attachmate view stayed on the logon page. Once we set the Global Preferences to use the H: location everything worked.
Pegasystems Inc.
US
I have seen this problem before. In some cases, there is a ghost session running - you can check Task Manager to check if there is another process running for the session. If you have multiple sessions open... you might try to have only one session and see if that resolves the issue. It could also be that you are connecting to the wrong session and possibly need to adjust the adapter properties.
Accepted Solution
Blue Cross Blue Shield of Florida Inc
US
This is what we ended up finding.
The automation was using H:\Attachmate\Extra!\Sessions\abc.edp for the session file when starting Attachmate.
In the Global Preferences > Advanced setting the session (e.g. A) was assigned to \\abc.com\Attachmate\Extra!\Sessions\abc.edp.
While both pointed to the same file, it appears that Attachmate did not see the Text Adapter running the session. The Attachmate view stayed on the logon page. Once we set the Global Preferences to use the H: location everything worked.