Question
Ford Motor Company
US
Last activity: 12 Mar 2019 9:47 EDT
Record Explorer Not Opening any Rule Type
I am trying to open Rules from Record Explorer, nothing happening after clicking on the rule types. It is listing all the Categories (Technical etc.,) Rule Types (Activity), but when we click on the Rule Type no action is taking place.
I can Right Click and Open the results via View (Screenshot)
Issue with Activities: opening in expanding mode. Attached screenshot.
***Updated by moderator: Lochan to update platform capability***
***Edited by Moderator Marissa to update SR Details***
Accepted Solution
Updated: 11 Mar 2019 23:23 EDT
Ford Motor Company
US
Thank you Anshuman for the details. We had Opened SR-C65567 and after we tried all possible options, we had to replace the rule base from a working environment and re-build all the configurations to resolve the issue.
***Moderator Edit-Vidyaranjan: Updated content***
Pegasystems Inc.
IN
Refer the article below:
https://collaborate.pega.com/discussion/unable-open-rule-instances-records-explorer
Ford Motor Company
US
Unfortunately issue still persist, and the behaviour is exist even after we clear the WebSpehere Cache and Truncated the DB Caching tables as well.
Extracted the Libraries and restarted
Issue exist with PRPC:Administrator as well
Ford Motor Company
US
I have re staged the environment and build it from scratch (Production DB Copy and necessary environment changes)
CollabPartnerz
IN
Hi,
Below link is similar ro your post.
https://collaborate.pega.com/discussion/unable-open-rule-instances-records-explorer
CollabPartnerz
IN
Below link might help you
https://collaborate.pega.com/discussion/unable-open-rule-instances-records-explorer
Pegasystems Inc.
IN
Hi ,
Have you recently upgraded/updated to Pega 7?
Please check for any issue when you are clikcing on the records in broswer console.
The Bank of Nova Scotia
CA
Perform the below steps:
- Enable the following loggers to ALL:
com.pega.pegarules.generation.internal.cache.appcentric.AppShortcutImpl
com.pega.pegarules.generation.internal.cache.appcentric.RACacheAppCentricImpl
- Delete the shortcut entry from the database using the following query:
select * from rules.pr_sys_appcache_shortcut where pzrulename = 'PZRULESEXPLORERNODE' and pzruletype= 'Rule-HTML-Section' and pzprimarypageclassname = 'Embed-ExplorerNode-Ruletype'
- Pop the shortcut entry out of the in-memory cache using SMA
- Run the customer's problem scenario again - this should force reassembly
- Collect the logs from the system
- Verify the shortcut through SMA and the DB to make sure it was correctly created. Also, we will verify the AA2 query. The AA2 query is a read.
Accepted Solution
Updated: 11 Mar 2019 23:23 EDT
Ford Motor Company
US
Thank you Anshuman for the details. We had Opened SR-C65567 and after we tried all possible options, we had to replace the rule base from a working environment and re-build all the configurations to resolve the issue.
***Moderator Edit-Vidyaranjan: Updated content***