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Question

 Dinesh Kumar Sundaravadivelu (DSundaravadivelu)
TSYS
Dinesh Kumar Sundaravadivelu
TSYS
US
DSundaravadivelu Member since 2010 18 posts
TSYS
Posted: Jun 22, 2018
Last activity: Jun 25, 2018
Posted: 22 Jun 2018 11:04 EDT
Last activity: 25 Jun 2018 16:28 EDT
Closed

Will PegaCall 7.3 support Genesys Voice platform 8.5 ?

the PegaCALL 7.3 documentation were not clear for Genesys.

Will it support Genesys Voice platform 8.5 by installing it third party JDK?

***Edited by Moderator Marissa to update platform capability tags***

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Pega Customer Service

Posted: 7 years ago
Posted: 22 Jun 2018 17:51 EDT
Arun Kumar Mahanty (Arun_Mahanty)
Pegasystems Inc.
Principal Technical Solutions Engineer
Pegasystems Inc.
IN

I have gone through the below configuration guide however i too didn’t find any Genesys version .

https://community.pega.com/system/files/pdfs/pega-call-configuration-and-operations-guide-cti-link-server-genesys-cti-731.pdf

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Posted: 7 years ago
Posted: 25 Jun 2018 15:22 EDT
Dinesh Kumar Sundaravadivelu (DSundaravadivelu)
TSYS
Dinesh Kumar Sundaravadivelu
TSYS
US

I do see this PDN material, There if you search "Genesys Voice Platform" you could able to find out

. 

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