pega.desktop.getNextWorkItem is invoking different start activity in v6.2 and v7.2
Our project is upgraded from Pega v6.2 to 7.2 and CPM 6.2 to 7.21. GetNextWork is not working in same as it works in v6.2
Same code is used in both the version:
<pega:param name="OnClick" value="pega.desktop.getNextWorkItem(getOperatorID())"/>
While running tracer in both the application version; One difference in identified:
In v6.2 starting activity is Work-!GetNextWorkAssignmentKey whereas in v7.2 starting activity is GetNextWork.
Capgemini Technology Services
IN
As the starting activity for both the version is different. Both are calling different set of rules. As a result, there is a change in the output of this functionality. My question is, is there any way to that we can specify starting activity when we call pega.desktop.getNextWorkItem
Updated: 10 May 2018 13:05 EDT
Pegasystems Inc.
US
How has Get Next Work been implemented? Looking at the OOTB Case Manager portal (pyCaseManager7) I see the same rule called.
I would turn on LiveUI to determine what is called after clicking on the button. From there you can open the rule to see how/what is called.