converting voice to text
Hi,
i have a requirement to convert voice from customer to text for dynamic routing.
please help. Thanks in advance
Pegasystems Inc.
IN
Not sure whether this can help or not but worth checking.
https://community.pega.com/sites/default/files/help_v731/procomhelpmain.htm
Pegasystems Inc.
IN
Hi,
It may help you.
You can take an audio recording and send it to services like https://developer.amazon.com/en-US/alexa/devices/alexa-built-in or https://cloud.google.com/speech-to-text via REST connectors. Then you can feed the result text through our Text Analyzer feature https://docs-previous.pega.com/example-free-text-model-analyzing-text-pega-721.
Standard Chartered Global Business Services Pvt Ltd
IN
Hi Chandra,
Can you please elaborate as to how we can send an audio recording to the services via service REST?
Regards,
Ankit
Pegasystems Inc.
IN
Hi Ankit,
Kindly check below link which gives information on this.
https://collaborate.pega.com/question/pega-mobile-application
Pegasystems Inc.
IN
Hi Ankit,
As a alternative, you can check below solution also
https://collaborate.pega.com/question/how-convert-voice-text-pega
CollabPartnerz
IN
HI,
Below post is similar to your,s
https://collaborate.pega.com/question/how-convert-voice-text-pega
CollabPartnerz
IN
This link helps you.https://collaborate.pega.com/question/alexa-voice-text