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Question

 Pradeep Gunda (PradeepG0495)
NJ Courts

NJ Courts
US
PradeepG0495 Member since 2017 11 posts
NJ Courts
Posted: Mar 28, 2018
Last activity: Mar 28, 2018
Posted: 28 Mar 2018 17:00 EDT
Last activity: 28 Mar 2018 23:39 EDT
Closed

How to refer the Queue Page from Standard Agent Activity

Hello, We have a standard agent and we queue the work objects in that Agent.

When the agent activity is called during the queue item processing the Primary Page is the Work Page. I would like to access the queue page during this time, how to refer the queue Page.

Appreciate your reply,

Pradeep

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Case Management

Posted: 6 years ago
Posted: 28 Mar 2018 23:39 EDT
Venkata Sandeep Kumar Pamidamarri (SandeepPamidamarri)
Toyota Financial Services
Venkata Sandeep Kumar Pamidamarri
Toyota Financial Services
AU

Hi

When the Standard Agent executes, always the primary page is the Queue page. Work page need to be explicitly open  by doing Obj-Open-By-Handle or Obj-Refresh-And-Lock methods.

Thanks

Sandeep P V

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