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Question

 Shyam Sunder Gudipudi (Shyam G)
Booking
Solutions Architect
Booking
NL
Shyam G Member since 2014 8 posts
Booking
Posted: Feb 22, 2018
Last activity: Feb 22, 2018
Posted: 22 Feb 2018 10:04 EST
Last activity: 22 Feb 2018 10:27 EST
Closed

Does Pega Call supports both incoming and outgoing call?

Hi Guys,

We have somes queries regarding Pega call(CTI)

1.Does Pega call support outbound call, if so please give us prerequisites and configuration details?

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Hi Guys,

We have somes queries regarding Pega call(CTI)

1.Does Pega call support outbound call, if so please give us prerequisites and configuration details?

2.Does Pega call support Virtual Hold/Call Back/ Click to Call features?

3.Does Pega call supports Inbound Voice Routing, means Pega call will identifies automatically to agent or department the call should be transferred?

Thanks in advance!!

Regards,

Shyam


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  • veerababu badisetti Soumi Biswas
Posted: 6 years ago
Posted: 22 Feb 2018 10:27 EST
Mohammad Asif Hasan (Mohammad_Asif_Hasan)
EPAM Systems, Inc.
Mohammad Asif Hasan
EPAM Systems, Inc.
ES

Hi Shyam,

Thanks for posting on PSC.

 

Most of your queries are answered in this document.

While other detailed about Pega Call. It contains installation, pre-requisites and other details(Video tutorials).

Hope it helps you in implementation, kindly notify by marking this post as answered for broader audience across Pega community. 

Regards,

Asif

 

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