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Question

 PRADEEP CHOWDARY PYDI (PradeepPydi)
Anthem
Senior PEGA DEVOPS and Cloud Administrator
Anthem
US
PradeepPydi Member since 2017 240 posts
Anthem
Posted: Feb 21, 2018
Last activity: Feb 22, 2018
Posted: 21 Feb 2018 16:30 EST
Last activity: 22 Feb 2018 10:48 EST
Closed

Unable to open an operator ID record after logging in @ latest upgraded environment (731) of PRPC and CRM frameworks.

Hi Team,

Our application has been recently upgraded to the latest versions of PRPC 731,CRM 731 ,HCIF 731 and CRMHC 731.

We are not able to open any operator id records after logging in.

Please find the error messages below :

Status fail
Message There has been an issue; please consult your system administrator
Operator ID
Requestor ID HOT4RNW9VS5KEWCHEK16VD5QUWDPQXTSB
Timestamp Wed Feb 21 16:18:07 EST 2018
Engine Version PegaRULES 7.30 (PRPC-7.3.1-184)
Error log below :
2018-02-21 16:07:59,291 [.106.77-9207-exec-10] [TABTHREAD0] [ ] [mCSNCCSuper:01.01.01] (ngineinterface.service.HttpAPI) ERROR : com.pega.pegarules.pub.PRRuntimeError
com.pega.pegarules.pub.PRRuntimeError: PRRuntimeError
Caused by: com.pega.pegarules.pub.runtime.IndeterminateConditionalException: in RULE-ACCESS-WHEN DATA-ADMIN-OPERATOR-ID PZMODIFYALLOWED #20130919T003700.322 GMT: Failed to find instance 'HaveRole--(Activity,String)' of type Rule-Utility-Function defined in 'pegahc_default'
PFA for the log.
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Low-Code App Development
System Administration

Posted: 6 years ago
Posted: 22 Feb 2018 4:39 EST
Mahesh Midthuru (Mahesh Midthuru)
PEGA
Senior Principal Application Engineer, Customer Service Digital
Pegasystems Inc.
US

Hi Pradeep,

Similar error message has been noticed during the import process as explained over here but not sure how its happening in your scenario.

Regards

Mahesh

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