Buttons, Links and Menus are not working in Pega Web Mashup (IAC) gadget in Tabs.
Action controls such as Buttons, Links and Navigation Menus in Pega Web Mashup (IAC) gadget are not working in Touch enabled Notebooks and Tabs.
When click on an action control, nothing happens.
Is there a solution for this?
Accepted Solution
Pegasystems Inc.
US
Sorry, I see your other post now, 7.1.9.
Ok, well Pega did not originally design for these hybrid touchscreen devices. What happens is when it detects touch support/events it assumes this is a tablet or other mobile device. This causes issues with nav menus and other features.
If you are using Chrome, you can disable these touch events like so:
https://community.pega.com/support/support-articles/click-menu-not-triggering-chrome
If you are using Firefox, you can disable these touch events like so:
Sorry, I see your other post now, 7.1.9.
Ok, well Pega did not originally design for these hybrid touchscreen devices. What happens is when it detects touch support/events it assumes this is a tablet or other mobile device. This causes issues with nav menus and other features.
If you are using Chrome, you can disable these touch events like so:
https://community.pega.com/support/support-articles/click-menu-not-triggering-chrome
If you are using Firefox, you can disable these touch events like so:
- Enter the advanced configuration options by navigating to "about:config"
- Accept the warning that you are modifying advanced settings.
- Search for "touch" and modify the value of this key to from 2 to 0, which will disable the touch events which are conflicting here.
- Here is what it should look like after.
You should consider using this local change until Pega fully supports these types of devices in future releases.
Afni
LK
@Rett_Hean_GCS, Tested the Application directly without Mashup. seems the same issue exists.
Accepted Solution
Pegasystems Inc.
US
Sorry, I see your other post now, 7.1.9.
Ok, well Pega did not originally design for these hybrid touchscreen devices. What happens is when it detects touch support/events it assumes this is a tablet or other mobile device. This causes issues with nav menus and other features.
If you are using Chrome, you can disable these touch events like so:
https://community.pega.com/support/support-articles/click-menu-not-triggering-chrome
If you are using Firefox, you can disable these touch events like so:
Sorry, I see your other post now, 7.1.9.
Ok, well Pega did not originally design for these hybrid touchscreen devices. What happens is when it detects touch support/events it assumes this is a tablet or other mobile device. This causes issues with nav menus and other features.
If you are using Chrome, you can disable these touch events like so:
https://community.pega.com/support/support-articles/click-menu-not-triggering-chrome
If you are using Firefox, you can disable these touch events like so:
- Enter the advanced configuration options by navigating to "about:config"
- Accept the warning that you are modifying advanced settings.
- Search for "touch" and modify the value of this key to from 2 to 0, which will disable the touch events which are conflicting here.
- Here is what it should look like after.
You should consider using this local change until Pega fully supports these types of devices in future releases.
Afni
LK
@Rett_Hean_GCS, Thanks for the information.
Is there a way to override this browser setting on application level. since it's not practical to ask end users to do these changes to use Pega application on their touch-enabled devices.
Pegasystems Inc.
US
No, not today. Not that I am aware of. But in future releases this sort of question will hopefully become not applicable as our code should be more adaptable and not cause any such issues anymore.
Afni
LK
Thanks @Rett_Hean_GCS... :)