Accessing the help
Hi,
Hi,
How do I access help of Customer Service 7.3.1?
I am editing a rule (let's say an "intent when" rule) I want to get help for this particular rule.
If the rule is from the Pega Platform then there is no problem but if the rule is from CS then URL leads to a 404.
Documentation talks only about the Pega Platform help upgrade as a prerequisite.
There is nothing in the distribution file about PCS help update.
Thank you
Damien
Pegasystems Inc.
US
HI Damien,
Customer Service-specific rules do not have defined contextual help, other than what is shipped in the prHelp.war file for the CS Express extensions.
The CS Implementation Guide provides information on Intent rules. For details about the CS related rules, please refer to CS Implementation Guide.
In the future releases, CS team will work on it to provide the online help for CS specific rules.
Here is the link to CS Implementation Guide v7.31:
https://docs-previous.pega.com/pega-customer-service-731-implementation-guide
Thanks,
Susan
Pegasystems Inc.
US
Hi Damien,
Please also modify your "Online Help URL" under System:Settings to "https://pdn.pega.com/sites/pdn.pega.com/files/help_v731".
With this url, you will not get 404 error. For CS Intent related rules, you will get "Page not found".
Thanks,
Susan
Ai4Process
GB
Hi Susan,
Thanks for the URL, good to know as I don't have to install any prhelp.war this way.
The page not found is just a bit sexier, I admit... but won't help ; )
Damien