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Question

 Matt Ellison (MattE957)
Welltok

Welltok
US
MattE957 Member since 2017 12 posts
Welltok
Posted: Nov 28, 2017
Last activity: Nov 29, 2017
Posted: 28 Nov 2017 15:16 EST
Last activity: 29 Nov 2017 14:11 EST
Closed
Solved

User doesn't see same item ID's in case manager as another user

Both user's have the same permissions, default access group, and "access groups". Any idea what the problem could be?

Thanks,

Matt

***Edited by Moderator Marissa to update categories***

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Case Management

Accepted Solution

Posted: 7 years ago
Posted: 28 Nov 2017 21:15 EST
Ujjwal Kumar Shukla (UjjwalShukla_GCS)
PEGA
Senior Manager, Technical Support
Pegasystems Inc.
IN

Hi Matt,

Case manager would show the the IDs assigned to the particular user.

Same ID cannot be in two different worklist in the same time and hence they see different case IDs.

Regards,
Ujjwal

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