Question
Evonsys
US
Last activity: 31 Oct 2017 1:14 EDT
Worklist Cases Processing in Offline
Hi,
We have a requirement to show the users worklist in mobile offline. and the user should be able to work on the items in offline.
to show the worklist we used data page, it is showing the list, but if i click on the workitem from the list. it is showing the empty screen.
Thanks in advance
***Edited by Moderator Marissa to move from Pega Academy to Product Support Community; updated categories***
Pegasystems Inc.
IN
Evonsys
US
Pegasystems Inc.
IN
Like I said, go to Mobile->Offline landing page and locate Retrieve device logs tab. Specify the operator you use to login in offline applications. Login to offline app and reproduce the scenario and hit 'Retrieve device logs' on landing page. This will post relevant device logs to Pega log file on server.
CGI
IN
Hi Bhargav,
A point mentioned in the below mentioned link:
https://community.pega.com/sites/default/files/help_v73/procomhelpmain.htm
You can open work by handle from a Repeating Dynamic Layout (grids are not supported)
Try using Repeating Dynamic Layout in order to call your Data Page to the Worklist.
Hope this helps!
Regards,
Spandana.
Evonsys
US
Mani, It is difficult to pinpoint the underlying problem but device logs will definitely help.. You'll need to enable logs for your mobile client using debugging options on Mobile build screen. You can either retrieve device logs onto server using Mobile->Offline landing page or see logs on Chrome/Safari by connecting your device to PC/Mac.