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Question

 Suresh p (Suresh4347)
Capgemini
Suresh p
Capgemini
US
Suresh4347 Member since 2017 81 posts
Capgemini
Posted: Oct 23, 2017
Last activity: Oct 24, 2017
Posted: 23 Oct 2017 22:40 EDT
Last activity: 24 Oct 2017 6:24 EDT
Closed

Flows

Can we assign screen flow to two users? How can we achieve this?

***Updated by moderator: Lochan to add Categories***

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Case Management
User Experience

Posted: 8 years ago
Posted: 24 Oct 2017 0:03 EDT
Evita Lobo (loboe) Senior Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Suresh,

A screen flow presents a sequence of assignments to one user. You can use a screen flow to supplement the workflow in a case by calling it from the Subprocess shape in another flow. 

The following features distinguish screen flows from other types of flows:

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Hi Suresh,

A screen flow presents a sequence of assignments to one user. You can use a screen flow to supplement the workflow in a case by calling it from the Subprocess shape in another flow. 

The following features distinguish screen flows from other types of flows:

  • The ability to jump ahead or go back to different entry points in the flow at run time. 
  • Routing options that are configured in the Start shape instead of in individual assignments.
  • Because one user processes all assignments in a screen flow, you cannot route assignments to different users or to a work queue.
  • User actions that are configured in the Assignment shape instead of in a connector.
  • A single harness that defines the presentation, such as tabs or nodes in a tree, for every step in the screen flow.
  • The ability to branch or call only screen flows that use the same harness.

When considering a screen flow in your application, keep in mind that not all shapes are supported and that a screen flow cannot be designated as a starter flow. 

Regards,
Evita.


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Posted: 8 years ago
Posted: 24 Oct 2017 0:06 EDT
Gisela Rodrigues (rodrg)
PEGA
Senior Principal Technical Support Engineer, User and Product Experience
Pegasystems Inc.
IN

Hello,


In Pega, the router logic assumes that work in a screen flow must first be processed by a single user (an Operator ID) and not multiple users; therefore, the default behavior always routes work in screen flows initially to user worklists. You can work around the default behavior and assign a screen flow initially to a workbasket rather than 2 specific users as that is not be possible.

The below PDN post will assist you in routing a screenflow to a workbasket:

https://community.pega.com/how-route-initial-screen-flow-workbasket

Thanks,
Gisela

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