Question
Capgemini
US
Last activity: 24 Oct 2017 6:24 EDT
Flows
Can we assign screen flow to two users? How can we achieve this?
***Updated by moderator: Lochan to add Categories***
Pegasystems Inc.
IN
Hi Suresh,
A screen flow presents a sequence of assignments to one user. You can use a screen flow to supplement the workflow in a case by calling it from the Subprocess shape in another flow.
The following features distinguish screen flows from other types of flows:
Hi Suresh,
A screen flow presents a sequence of assignments to one user. You can use a screen flow to supplement the workflow in a case by calling it from the Subprocess shape in another flow.
The following features distinguish screen flows from other types of flows:
- The ability to jump ahead or go back to different entry points in the flow at run time.
- Routing options that are configured in the Start shape instead of in individual assignments.
- Because one user processes all assignments in a screen flow, you cannot route assignments to different users or to a work queue.
- User actions that are configured in the Assignment shape instead of in a connector.
- A single harness that defines the presentation, such as tabs or nodes in a tree, for every step in the screen flow.
- The ability to branch or call only screen flows that use the same harness.
When considering a screen flow in your application, keep in mind that not all shapes are supported and that a screen flow cannot be designated as a starter flow.
Regards,
Evita.
Pegasystems Inc.
IN
Hello,
In Pega, the router logic assumes that work in a screen flow must first be processed by a single user (an Operator ID) and not multiple users; therefore, the default behavior always routes work in screen flows initially to user worklists. You can work around the default behavior and assign a screen flow initially to a workbasket rather than 2 specific users as that is not be possible.
The below PDN post will assist you in routing a screenflow to a workbasket:
https://community.pega.com/how-route-initial-screen-flow-workbasket
Thanks,
Gisela