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Question

 Kalyan Ponnada (PONNADAK2)
The Hanover Insurance Group
Enterprise Architect
The Hanover Insurance Group
US
PONNADAK2 Member since 2008 5 posts
The Hanover Insurance Group
Posted: Jul 21, 2017
Last activity: Aug 1, 2017
Posted: 21 Jul 2017 8:59 EDT
Last activity: 1 Aug 2017 2:15 EDT
Closed

Is there an outbound Dialer feature in pega sales automation similar to lightening dialer in SalesForce

Hi ,

Is there an outbound Dialer feature in pega sales automation similar to lightening dialer in SalesForce thats integrated with the application .

thanks

kalyan


***Updated by moderator: Lochan to add Categories***

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Low-Code App Development

Posted: 7 years ago
Posted: 1 Aug 2017 1:45 EDT
Raghuram Jonnadabattaru (jonnr1)
Pegasystems Inc.
Principal Solutions Engineer
Pegasystems Inc.
IN

1. If you are referring to Stand alone SA application the answer is no . 

2. From SA  version 7.1,  Pega  CRM  is offering an unified solution  , in this  Pega CS ( previously CPM )  , Pega SA , PegaMarketing is bundled as a single  packaging ,  Based on the license you can use the pega cti call functionality  which is available in CS framework . 

Finally  the bottom line is we don't have  any outbound Dialer option  integrated with SA application. 

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