Unable to timeout page. No data has been lost at this time. As a best practice, ensure all properties are Serializable to protect data loss.
Hi,
We have a production system on live environment and once in a while we get this following error in PegaRULES log file:
2017-04-06 08:11:16,667 [fault (self-tuning)'] [ ] [ ] [ ] (mgmt.base.NodeRequestorMgt) ERROR - Unable to timeout page. No data has been lost at this time. As a best practice, ensure all properties are Serializable to protect against data loss.
After just 15minutes later, we get the following error:
2017-04-06 08:27:16,939 [fault (self-tuning)'] [ ] [ ] [ ] (mgmt.base.NodeRequestorMgt) ERROR - One or more properties could not be serialized suring passivation and have therefore been lost. They will not be available on activation. Please ensure that all property data is Serializable
I understand passivation / activation mechanism and these error must be a set as page timeout period is set to 15 minutes by default, but I do not understand WHY this is failing sometimes. Is there anything that we can do to avoid this error or hotfix provided? How can we stop this from happening?
Thanks,
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Instellars
IN
Hi,
There is a known issue in Pega 7.2 regarding the passivation of pages populated with XML parse rules. Can you check in the logs if you can find the following class in the error logs?
com.pega.pegarules.priv.integration.xml.ParseXMLSAXRuleWrapper
Infosys Limited
US
Hi,
Our live environment also have the same error below which is having error class. Please let us know if there is any hot fix or any solution avalable
"com.pega.pegarules.priv.integration.xml.ParseXMLSAXRuleWrapper"
The following items were not serializable: [Property not serializable: "ThirdPartyDataPage.pzJavaPageObject" Class: "com.pega.pegarules.priv.integration.xml.ParseXMLSAXRuleWrapper" Problem class: "com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl", Property not serializable:
Highmark Health
US
Ajay,
Similar error occuring in 7.3.1 for pages populated data with XML parse rules : ERROR - Unable to timeout page. No data has been lost at this time. As a best practice, ensure all properties are Serializable to protect against data loss.;com.pega.pegarules.session.external.mgmt.PageCannotBeSerializedForPassivationException: Unable to passivate page 'ABC***' on thread 'STANDARD' in requestor 'HQXN15ZJL5ITGAJUOZPK6KJ5SB5SCFBV5'. The following items were not serializable: [Property not serializable: "ABC***.pzJavaPageObject" Class: "com.pega.pegarules.priv.integration.xml.ParseXMLSAXRuleWrapper"
please let us know any information on this
Thank you,
Pegasystems Inc.
IN
Hi,
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Infosys Limited
US
Hi,
Our live environment also have the same error below which is having error class. Please let us know if there is any hot fix or any solution avalable
"com.pega.pegarules.priv.integration.xml.ParseXMLSAXRuleWrapper"
The following items were not serializable: [Property not serializable: "ThirdPartyDataPage.pzJavaPageObject" Class: "com.pega.pegarules.priv.integration.xml.ParseXMLSAXRuleWrapper" Problem class: "com.pega.pegarules.data.internal.clipboard.ClipboardPageImpl", Property not serializable: