How to capture total processing time in Pega for a request that comes in Pega application by Service SOAP
Hi,
Problem Statement :
In our claims Pega application there are multiple surrounding systems which are acessing information stored at pega databse via calling Soap service. We have exposed one Service SOAP from Pega and all other systems are comsuming the same. The current issue that we are facing during open enrollment period multiple slowness issues have been reported from surrounding systems, but no one is able to identify where the actual slowness is occuring.
Therefore client want us to capture the total processing time in Pega starting from the request rceive in Pega till the response goes out from Pega.
Approach : To address this issue we are looking for what is the best possible approach to capture end to end processing time in Pega. Is there a configuration that we can enable to capture this in Log, or what will be the best possible place ( e.g. Service activity) to put some code to capture time.
Please suggest.
Pegasystems Inc.
IN
- would it make sense to add our own property-set or Log-Message step @(Pega-RULES:DateTime).CurrentDateTime() to capture the time?
- Running PAL, tracer or Alerts options work?
- or creating history reports on work object flow action progress help?
Please share your thoughts, Thank you!
psahukaru
Cognizant Technology Solutions
US
Hi,
I can place property-set @(Pega-RULES:DateTime).CurrentDateTime() but my question is where can I put this step to capture end to end processing time, because Service activity will only reflecting transactional time ( e.g. Parsing, DB fetch and populating data in response page), but what client is looking to get the time from the request reach into the Pega and the response is sent out from Pega.
Pegasystems Inc.
IN
>>> but my question is where can I put this step to capture end to end processing time / but what client is looking to get the time from the request reach into the Pega and the response is sent out from Pega
- we may need to add '@(Pega-RULES:DateTime).CurrentDateTime()' before and after each interaction as StartTime & EndTime noting the lapsed time using @(Pega-RULES:DateTime).DateTimeDifference
or History based report...
- Create a Report Definition in Work Class
- Apply Class Join on its History Class under Data Access tab
- Add all the required columns that stores action name & time (in seconds) like work type/flow name/flow action name/task name/pxTimeCreated/pxTaskElapsedTime respectively...
- Apply filter condition on the property 'pyHistoryType' = 'F' denoting flow action
- Run the report.
Infosys
US
i had similar question https://pdn.pega.com/forums/service-execution/service-execution
Can we add logs some where @ server level to track the requests coming to soap service?
You may find this video helpful: https://mesh.pega.com/meshvideos/5591