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Question

 Navarro (RachelNavarro)

RachelNavarro Member since 2016 7 posts
Posted: Jun 6, 2016
Last activity: Jun 9, 2016
Posted: 6 Jun 2016 5:32 EDT
Last activity: 9 Jun 2016 6:10 EDT
Closed
Solved

search existing SR

Hi,

I've got an SR number which was raised by a previous employee. How can I follow up on this or get information about the solution?

Also, how can I get my account affiliated with my company?

Thanks,

Rachel

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Accepted Solution

Posted: 8 years ago
Posted: 6 Jun 2016 5:45 EDT
Mahesh Midthuru (Mahesh Midthuru)
PEGA
Senior Principal Application Engineer, Customer Service Digital
Pegasystems Inc.
US

Hi Rachel,

You can mail to the corresponding Customer Support Engineer who is working for that SR to change the contact of the SR and assign you the account affiliation with your company.

Hope the Customer Support Engineer can help you on this as he is the person providing the support for your SR.

Kindly let us know if this information could have helped you.

Regards,

Mahesh

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