Case Stages doesn't have a sequential flow
I decomposed a case in to 6 stages (A,B,C,D,E,F) where, the first stage is mandotory, last one is the resolution stage and the other stages are non-mandotory.
At the end of the first stage, the user has to select an option. According to the selection, the case advances to a single stage out of B,C,D,E or F. The completetion of any non-mandotory stage (B,C,D,E) goes back to stage A. The F stage will resolve the case.
My problem is, Is this case decomposition conceptually correct? Because it doesn't have a sequential stage flow.
I'm quite new to Pega, so I would appreciate any idea.
Services Australia
AU
Hi Akila
This should be fine. A Bussiness Process is not mandated to be sequential. OOTB, ProcessAPI pxChangeStage can be used for the same
Vamshi
Pega
IN
Hi,
Business process would be defined in such a way that any based on the information available it would be processing the next stage else it can go to end stage as well, or even an alternate stage can be configured.