Thanks for posting your question here in the PDN forums. Not sure if you're aware but we have a new Product Support Community that just went live! I would like to invite you to post your question there. That will be the best place moving forward for you to receive assistance.
Hope to see you there!
Marissa | Online Community Moderator | Pegasystems Inc.
I see you have posted this query as a separate question where community members have shared suggestions to guide you forward. So continuing the discussion in the below link will avoid duplication of content.