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sureshr4 Member since 2012 4 posts
WellsFargo
Posted: Feb 16, 2016
Last activity: Jun 17, 2016
Closed

Stack Error while we creating child case

Hi,

While creating a child case we are getting Stack error like below

A Processing Error has Occured

example:Object key class pyID

Error Message<%=StringUtils.decodeCrossOSString(Param.pyErrorMessage);%>

please provide your suggestions to resolve this issue

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Pega Academy

Posted: 9 years ago

ok,

When does this error appear? At design time or run time?

How do you create/instantiate your cases?

Could you give me more inputs in order to reproduce?

Damien

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Posted: 9 years ago

Its appearing at runtime..we have cover object and its opened. we are trying to create a child case and append to the cover object. means we are opening the cover object from UI and on click of a button we are calling an activity to create child object flow. when we performing the action in harness its shows the error, but when we reopen the cover object , the child cases got created to the parent Cover Object.

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Posted: 9 years ago
Updated: 9 years ago

There may be issues with double cross-scripting a pyID value.  

    var strPyID="<%= com.pega.pegarules.pub.util.StringUtils.crossScriptingFilter(tools.getPrimaryPage().getString("pyID")) %>";

So you are able to call your child case-creating Activity fine but then see an error in the UI afterward?  

What do your pyID values look like?    Do they contain any characters that need to be HTML encoded / escaped?

 

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Posted: 9 years ago

Hi Pedel, Good morning!

 

>>> What do your pyID values look like?    Do they contain any characters that need to be HTML encoded / escaped?

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Hi Pedel, Good morning!

 

>>> What do your pyID values look like?    Do they contain any characters that need to be HTML encoded / escaped?

  • pyID = C-1, C-2 so on...
  • we faced this issue
    • by clearing the work objects (test environment) we were able to get away from the issue.
      • not sure of the real cause as it is sporadic in nature too.
  • could you please guide how to debug the issue.

Thank you!

sahup1


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Posted: 8 years ago

Is there a hotfix for this issue in ML9?  We just started to see this problem in development this morning.  I have created a ticket and hope to get some assistance but figured I would ask here too. 

 

Thanks

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Posted: 8 years ago
Updated: 8 years ago

We are also facing the same issue....

We are using version 7.1.9 where we are creating a child case by clicking on submit button of the parent case. In our case the issue is intermitent as for the same set of data some time is working fine but some time it gives us the below error message.

Our pyID is PA-515, PA514....

Error Message:-

Cover Key override:** Unable to open an instance using the given inputs: PegaMfg-AMS-Work PEGAMFG-AMS-WORK-WR

A processing error has occurred    


Object key    PEGAMFG-AMS-WORK-WR PA-515


Error Message    <%= StringUtils.decodeCrossOSString(Param.pyErrorMessage); %>

Stack Trace    


Cover Key override:** Unable to open an instance using the given inputs: PegaMfg-AMS-Work PEGAMFG-AMS-WORK-WR

Can any one please guide on the work around on this issue.

Thank you for your help!

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