Hi, 

we have a custom backoffice pega application ( ie no pega frameworks) . now, we apln to create a pega customer service application as our front office app that integrates with ivr and  also our backoffice pega appl . we have few users that will do both front office csr aswell as back office associate roles and need to switch portals . we are debating whether to install the cust service framework app on the same db as our backoffice pega app and leverage the common tables  or install on its own db and use remote calls . the later could become a complex implementation . can we install on the same db as backoffice pega app and configure tenants .. any suggestions  and advise.

thanks

kalyan

Hi,

Thank you for posting your question to our expert @Ask the Expert - Pega Customer Service. Here is the url to the thread: Ask the Expert - Pega Customer Service with Goutham Parcha

Thanks!