Discussion
Stratosphere Technical Consulting
Stratosphere Technical Consulting
US
Stratosphere Technical Consulting
Posted: May 18, 2015
Last activity: May 18, 2015
Last activity: 18 May 2015 17:35 EDT
Closed
Quiz Question in Work Status section
Hi,
I was hoping someone could explain how the answer to this question is determined. Thanks.
Two hours after a case instance is created, it has been moved to the “Open-Ready” status. The worker spent 45 minutes to process the work and resolve it. What would be the values of the elapsed time in the status properties? (Choose One)
pyElapsedStatusNew = 2, pyElapsedStatusOpen = 45, pyElapsedStatusPending = 0
pyElapsedStatusNew = 120, pyElapsedStatusOpen = 45, pyElapsedStatusPending = 0
pyElapsedStatusNew = 0, pyElapsedStatusOpen = 120, pyElapsedStatusPending = 45
pyElapsedStatusNew = 7200, pyElapsedStatusOpen = 2700, pyElapsedStatusPending = 0
Correct
Update: I figured it out 2 * 3600 (60 * 60) and (45/60) * 3600
Posted: 9 years ago
PEGA
Pegasystems Inc.
US
Well...let's confirm.
These properties can be broken down like this:
pyElapsed = cumulative time in seconds that a work item
Status = had a status value that started with
New, Open, or Pending
We know the case instance was created 2 hours ago. That should make pyElapsedStatusNew = 7200 (60 * 60) * 2
We know the worker spent 45 minutes working the task. That should make pyElapsedStatusOpen = 2700 (45 * 60)
We know they resolved it in that 45 minutes, so the work never got pended. That should make pyElapsedStatusPending = 0
eddie