PEGA to RPA Configuration
Hi All,
Hope you are doing well.
We have a requirement to call RPA Automation from Pega (Cloud Instance) in background and to achieve that we have designed the below steps.
Can you please validate the design and suggest any other approach to achieve the below requirement with best practice.
Requirement: To launch a windows application multiple times (in different stages) in a Pega Flow. It needs to run in background such that the main pega flow doesn't get affected.
Design:
1) Queuing the case to a Robotic Work Queue using "Assign to Robot Queue" wherever needed in the flow in a parallel process.
2) We are planning to have a dedicated VM (Single BOT) who will pick the case from Robotics Work Queue and runs the automation (considering Pega Runtime is Running in the VM).
3) VM's (BOT) RuntimeConfig.xml File will have "PegaServerURL" as our Pega Cloud URL which registers this VM (BOT) in Pega Cloud Server's Robot Manager and that VM(bot) will be mapped to a Work Group.
Any inputs will be helpful. Thanks!
Pegasystems Inc.
US
What you have described is how an RPA would work and should be setup. Keep in-mind that the RPA execution isn't instantaneous, so your user should be done with that take stage of the case for the time being. They may get the case back in their queue after the bot has completed, but depending on how much work is in the bot queue at any given time, the case might not be worked immediately.
Ernst & Young LLP
IN
Hi sasnt,
Thanks for the reply.
Can you please clarify below doubts:
1) Our requirement is to have the automation to run in parallel with the main flow. In that case, can we have a Parallel Process in a Stage and there we queue the Case to Robotic WQ?
2) Once any Automation is completed say Case A-1, it will be marked as completed and still be present in that Queue which will delay the execution of another automation of say Case A-2? Should we do any action further for the case to come out of queue?
Thanks!
Pegasystems Inc.
US
- I believe you can use a parallel process here, but you might want to test this out as this is not something I have ever done.
- Once the robot picks up a work assignment, that work is no longer in the Robotic queue. If this case needs to be worked by a different robot later, then it would need to be placed back into the robotic queue for another robot to work.
Boubyan Bank
KW
for Q2. after a case gets completed, use an assignment stage to assign it to any other stakeholder ,
if the case needs no further action, then just mark as closed .
for q1,do you refer to Pega Parallel flow, or Automation Parallel flow ?