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Discussion

 Lee Emery (emerl) Client Success Manager
Pegasystems Inc.
AU
emerl Member since 2015 2 posts
Posted: Jun 2, 2015
Last activity: Jun 3, 2015
Posted: 2 Jun 2015 0:24 EDT
Last activity: 3 Jun 2015 9:43 EDT
Closed

Labs and VM Out Sync

Within the Guiding Customer Service using Interactions leasson in the dialog and coaching tips seem to be out of sync. On the VM I had no dropdown value of "Remidieate" when adding the dialog. Similar problem with the coaching tip. I registered for the course, downloaded the VM yesterday and started today

Lee

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Posted: 9 years ago
Posted: 3 Jun 2015 9:43 EDT
Tom Hardy (TomHardy)
PEGA
Senior Manager, Curriculum Development, Customer Service & Sales Automation
Pegasystems Inc.
US

Lee,

Can you give me a little more information? Are you trying to complete the Dialog and Coaching tips exercise?  In the link to the lesson you provided you are not tasked to create either.  If you can give me a screenshot of what you are seeing that would be very helpful.

 

thanks!

 

tom

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