We upgraded PRPC from 6.3 SP1 to 7.2. The upgrade is successful.
Now, we are upgrading CPM from CPM : 06.03 to CS : 22.214.171.124.
We checked the pre-requisites and executed drop trigger script. The CustomerService_714.jar import proceeds for 2-3 phases till the point it asks whether aged updated should be imported. We de-select the checkbox and proceed. Import fails with error "Save Failed: Violation of PRIMARY KEY constraint 'pr4_rule_PK'. Cannot insert duplicate key in object 'rules7.pr4_rule'. DatabaseException caused by prior exception: java.sql.BatchUpdateException: Violation of PRIMARY KEY constraint 'pr4_rule_PK'. Cannot insert duplicate key in object 'rules7.pr4_rule'. | SQL Code: 2627 | SQL State: 23000"
OS : Windows Server 2008 R2 Enterprise
App : Tomcat 7.0.39
DB : sql server 2008
Please look into it and advise how to proceed further.
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Can you import CS framework again? And this time select the check box ‘import aged updates’. I faced an issue earlier (Don’t remember the exact error name), when I re-imported it I imported all aged updates and it worked.
Posted: 7 years ago
Posted: 22 Apr 2016 9:12 EDT
Akhilesh Suman (Akhilesh.Suman)
Senior Technical Architect