Discussion

Pegasystems Inc.
JP
Last activity: 10 Jun 2025 2:53 EDT
Constellation Tips: Display custom property values in the full text search results
Use Case Description:
As a Pega application user, I want to quickly search for all cases submitted by a customer using the full-text search feature.
Challenge:
When multiple customers share the same name, it becomes difficult to distinguish their cases in the search results. This is because the full-text search results do not display the customer's home address.
While the "Preview" panel can be used to identify the correct case, it becomes cumbersome and inefficient when there are many results with the same customer name.
Proposed Solution:
Enhance the full-text search results to include the customer's home address. This will make it easier to identify the correct case directly from the search results, improving user efficiency and accuracy.
Configurations:
Step1: Create an activity which updates ".pyLabel" and ".pyDescription"
Step2: Create a Declare Trigger