I have an issue whereby a user (lets say operator ID='JGALT') is unable to access the "Configure Form" button on a case step. Looking for any clues beyond checking the Operator setup and Access Group setup. Here's what happened:
I created a new application called "OMC" and defined case type, data type etc. in the wizard. I then edited properties of the case type. Then I added steps to the case stages. I selected steps and entered "Configure Form" for many different steps. I logged out.
Next day I login and when I return to the case steps, the "Configure Form" button is disabled. I double check my operator and I am configured for the OMC:Administrator access group for my application. So I then check other case steps and the "Configure Form" button is disabled.
I then "Switch Apps" and try a different app for which my operator is an Administrator. Again I open a case type, select a case step and the "Configure Form" button is disabled.
So I then edit another Operator ID, add the configuration so that it is configured as an OMC:Administrator. Somehow, magically the "Configure Form" button is enabled for that operator.
Any thoughts as to why 'JGALT' is not able to use the "Configure Form" button?
This sounds like a bug and possibly one fixed in a later version. Please submit a Service Request (SR) so that one of our Customer Support technicians can work with you on this. You can do so by contacting Pegasystems Global Technical Support through My Support Portal.