Discussion
Coforge
US
Last activity: 6 Apr 2018 19:26 EDT
CAReturnToCaller not working as expected
Hi,
We are upgrading from v5.5 to v7.1.9 and CPMI v2.X to CSI 7.1.4.
In our Interaction flow, if insured is not found we captured insured (similar to calling AddNewContact flow from AppContactSearch flow), in v5.5 when CreateNewContact flow action is submitted CANewContactCreate post processing activity is called which inturns call AddWork and call AddNewContact flow. In AddNewContact flow at end there is an utility CAReturnToCaller is called which takes you from NewContact flow back to Interaction Driver flow.
After upgrade, CAReturnToCaller is not working as expected. After new contact is added it is closing work and returning to Home instead of returning to Driver flow. This activity has 3 paramaters (CalledFromScreen, IgnoreTabbedNavigation, ParentPage), in v5.5 1st and Last parameter was sent blank and activity caluclates with default values for 2nd paramater in v5.5 it was true now for 7.1.9 Interaction Portal i set this propert to false. Either case it is not working.
Is this Activity behaves correctly for CPMInteraationPortal , Any idea please?
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Pegasystems Inc.
IN
In Interaction portal CAReturnToCaller activity is not used. OOTB system should automatically take you to the Interaction Portal as soon as contact is created.
If you have customized CAReturnToCaller then it may not work. Please check the customizations.
Northbridge
CA
hi,
The AddContact is no more being used. It is the CPMAddContact flow that is being used when selecting the option of "Create New Contact". In order to retain the same flow as yours please "Save-As" your version of AddContact flow into the client framework layer with the CPMAddContact name.
There may be some changes that you may have to retrofit from the CPMAddContact of the CPM FW in order to set the D_Interaction data page with you Interaction details.
It would be better to minimize or remove the usage of CAReturnToCaller as you have mentioned that you are using the Interaction portal and start using the D_Interation page. There are utilities that get called in the beginning of the flow which sets this page, thus making it easier.
Regards,
Anusheel Mishra