What was my favorite PegaWorld Keynote? I really appreciated Alan Trefler's take on AI, robotics, and the cloud. I feel like some of the hype is like "fake news" - Look at this! - No, Look over there! Where does it stop? In Alan's words: BS! Alan's focus on ensuring positive outcomes is appreciated. Everyone is looking for better outcomes and it was refreshing to hear someone say that there's not a one-size-fits-all. Some items could be completed automated with a robot, while some could have a person assisted with a robot, or still have someone manually do something. In the same vein, ensuring that companies can put their "cloud" wherever they want to - whatever makes the most business sense with the level of risk the company can take. All in all, a great Keynote!

Thanks.

John Rosenau

Senior Business Analyst

US Bank