Discussion
HCL
NL
Last activity: 4 Nov 2015 6:11 EST
After activating the changes in the Deploy a change exercise, Call center operator cannot see changes
After activating the changes in the Deploy a change exercise, Call center operator cannot see changes.
What did I miss from the solution? How can I troubleshoot?
Pegasystems Inc.
NL
Tittio,
Few thoughts:
1. Verify that indeed the System Architect can see the change, that the change is activated, and that Call center operator does not see the same change
2. Open the strategy (modified one) as a System Architect and as a Call Center operator. Do you get really two different versions?
3. Every revision created a new ruleset version. Give access to the Call center operator to the Designer studio portal. Log in and check application stack. The new ruleset version (associated with the revision) should be in the app stack. Compare app stack with the one from SystemArchitect. Should be similar.
4. Try to do a new change and redo end to end all steps to see if you did not miss smth during the process.
Miki
Pegasystems Inc.
NL
Teng, Titto's question is about the Manage Business Rules Changes (7.1) course. You can see this from the name of the forum.
Pegasystems Inc.
SG
Yes, finally managed to figure out where to locate the course, thanks to Marco! Sorry, Tittio, can't be much help here, looks like Miki's got you covered! :-)