Question
Not able to view records in Interaction History but able to view records in IH Summary
When I run the data set pxInteractionHistory, I am not able to see any records. However, when I run the pyIHsummary data set, I am able to see the records.
Accepted Solution
Updated: 23 Jan 2024 8:21 EST
Pegasystems Inc.
IN
Pegasystems Inc.
GB
@KuntalS6 The pxInteractionHistory data set contains individual interaction history records. If you're not seeing any records when running this data set, it could be that there are no individual interactions recorded yet, or the interactions are not meeting the criteria you've set for the data set.
On the other hand, the pyIHSummary data set is a summary of interaction history records. It's pre-aggregated and always available for use, which saves processing time. This data set is based on your input criteria and can show records even if individual interactions are not visible in the pxInteractionHistory data set. It's possible to see records in pyIHSummary because it's summarizing and aggregating the interaction history data based on the criteria you've set.
⚠ This is a GenAI-powered tool. All generated answers require validation against the provided references.
Configuring pyIHSummary for use as a predictor in an adaptive model
@KuntalS6 The pxInteractionHistory data set contains individual interaction history records. If you're not seeing any records when running this data set, it could be that there are no individual interactions recorded yet, or the interactions are not meeting the criteria you've set for the data set.
On the other hand, the pyIHSummary data set is a summary of interaction history records. It's pre-aggregated and always available for use, which saves processing time. This data set is based on your input criteria and can show records even if individual interactions are not visible in the pxInteractionHistory data set. It's possible to see records in pyIHSummary because it's summarizing and aggregating the interaction history data based on the criteria you've set.
⚠ This is a GenAI-powered tool. All generated answers require validation against the provided references.
Configuring pyIHSummary for use as a predictor in an adaptive model
If you still need help, I suggest you log a support incident via the MSP and provide the INC id here so that we can help track it.
Accepted Solution
Updated: 23 Jan 2024 8:21 EST
Pegasystems Inc.
IN
@KuntalS6 Starting from the 8.8 release, the IH records are stored in a file rather than in the RDBMS table (as long as the file repository location is configured correctly). The pxInteractionHistory reads data from the table and does not read from the file hence you see no records. This is the default configuration for any new implementations starting the 8.8 release. Client upgrading to 8.8 from a lower version will continue to store data in the RDBMS table unless it is explicitly configured to be saved to files.
Please read the following documentation.
@KuntalS6 Starting from the 8.8 release, the IH records are stored in a file rather than in the RDBMS table (as long as the file repository location is configured correctly). The pxInteractionHistory reads data from the table and does not read from the file hence you see no records. This is the default configuration for any new implementations starting the 8.8 release. Client upgrading to 8.8 from a lower version will continue to store data in the RDBMS table unless it is explicitly configured to be saved to files.
Please read the following documentation.