Question
Evonsys (PVT) LTD
Evonsys (PVT) LTD
LK
Evonsys (PVT) LTD
Posted: Dec 13, 2022
Last activity: Dec 13, 2022
Last activity: 13 Dec 2022 4:07 EST
Closed
Defining in-flight-cases
Hi team,
can someone explain what is an in-flight-cases and what is the purpose in this case?
***Edited by Moderator: Pooja Gadige to move from Pega Academy to Product, add capability tag***
To see attachments, please log in.
@Eranda Weerasingha
Inflight cases are the cases that are open (not resolved) in production. While making any changes to flow or case design, careful consideration needs to be made so that these open cases in production are not impacted.
For more details on handling inflight cases, below link can be referred:
https://academy.pega.com/topic/managing-flow-changes-cases-flight/v2