Closed
Using a common Text Analyzer and Model for both Email IVA and PEGA Digital Messaging
Hi Team,
Is there a way to use the same text analyzer and model for both Email IVA and Pega Chat. I see that the default text analyzer that gets created on email channel creation is templated from pyInteractionTA of class Data-Decision-Request-Email. Similarly for chat, from pyInteractionTA of Data-Decision-Request-MCP-BotAgent.
If I was to create text analyzer and model is a common class and use in both channels would it be a problem. What's the recommended approach ?
***Edited by Moderator: Pooja Gadige to add capability tags***
To see attachments, please log in.
Posted: 3 years ago
IQZ Systems LLC
IQZ Systems LLC
US
@AkhilGangadharan, Please use pxRunTextAnalyzer for doing the text analysis or for text extraction. This activity can be called from the common code for both email and chat or use a custom wrapper utility and place it in both email and chat processing.