Maximum size of image file for attachments
I tried to upload 990MB png file as case attachements.
Accoriding to the on line Help, file attachments are restricted to 1 gigabyte in size.
So my expectation I can upload the png file as case attachements,
but when I tried it shows Pop up and say "Only file(s) upload supported".
I want to know the reason of this error are displayed and
what is the mzaximum size which we can upload as case attachements.
The PRPC version is 7.2.2.
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Pegasystems Inc.
IN
Pegasystems Inc.
JP
I checked the proconifg.xml but couldn't find the setting of Initialization/MaximumFileUploadSizeMB.
And I also tried to upload more than 25 MB and I could upload the png file without any errors.
So I couldn't find the limit of 25 MB for upload size.
JPMorgan Chase & Company
US
Hi,
By default prconfig.xml file won't have Initialization/MaximumFileUploadSizeMB env tag, we need to place and restart the server.
Pegasystems Inc.
IN
Hi,
Please do couple of things here
1. You would need to specify the value in prconfig.xml and restart too.
2. Try uploading (attaching) other file and see if that is successful. If that also fails then we can see possible reason for the issue.
Since there is no restriction on type of file as I uploaded and showed .png type too there can be some other issue related to attachment.
Thank You.
Pegasystems Inc.
JP
I tested on my local PRPC 7.2.2 and faced same issue.
I add the value below to proconfig.xml.
<env name="Initialization/MaximumFileUploadSizeMB" value="2000" />
(For reference I attached prconfig.xml as text file.)
But it sill show same error.
In this time I uesd 921MB jpg file as test data.
You can download same test data by below link.
https://www.noao.edu/image_gallery/html/im1138.html
24457 x 24576 921.23 MB color JPG
I can't open this image file by MSPaint because the size is too big.
But I can open by using Photo Viewer.
I wonder that is there any limit of size which PRPC can recognize as image file?
Pegasystems Inc.
US
Hi,
According to documents
"You cannot attach a file larger than 25 megabytes to a work object. Similarly, this limit applies when using the Upload button on Rule-File-Text, Rule-File-Binary, and Rule-File-eForm rule forms, and with the Upload button on the Import Archive tool. You can enforce a higher or lower limit on your system with by changing the value for the Initialization/MaximumFileUploadSizeMB parameter in the prconfig.xml file. (The number of attachments you can associate with a single work object is not limited.)"
Basically you can use this:
<env name="Initialization/MaximumFileUploadSizeMB" value="nn" />
Check what is the limit set in your prconfig.xml or in DSS setting for this.
Also I tried uploading .png type it was successful for me.
Thank You.