Question
Commonwealth bank of Australia
Commonwealth bank of Australia
AU
Commonwealth bank of Australia
Posted: Jun 19, 2025
Last activity: Jul 10, 2025
Last activity: 10 Jul 2025 9:56 EDT
How to add case initiator to recipient list
Hi Team,
We have a requirement to send gadget notifications including the one who initiate the case.
We see by ootb, Pega filters current users from notification list. Our use case is to enable notification for the current user as well.
Here is our questions,
1. Asking hereif anyone could shed some light on why Pega restricts the current user from receiving notifications. This has been a point of curiosity for me, and understanding the rationale behind this restriction could be quite beneficial.
2. is there any extension/configuration to remove this logic so use case would be implemented ie, keeping case initiator in notification recipient list?
Posted: 9 months ago
HCA Healthcare
HCA Healthcare
US
@PonnurangamN17362606
By default, Pega does not send notifications to the user who creates or updates a case because it assumes the user is already aware of the action. This is why the current user (case initiator) is filtered out from the recipient list. If you want to include the case initiator in the notification, you can customize the logic. One way is to update or override the activity or data transform that sets the recipient list (like
pyGetNotificationSubscribersorSendNotification) and remove the check that excludes the current user. You can also manually add the.pyCreatedBy(case initiator) value to the list of recipients. This will ensure the user who created the case also receives the notification. This change allows your use case to work as expected