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Question

 Anup Naik (Anup Naik@TCS)
TATA Consultancy Services Ltd
Lead System Architect
TATA Consultancy Services Ltd
US
Anup Naik@TCS Member since 2010 7 posts
TATA Consultancy Services Ltd
Posted: Oct 28, 2019
Last activity: Oct 28, 2019
Posted: 28 Oct 2019 13:17 EDT
Last activity: 28 Oct 2019 15:49 EDT
Closed
Solved

How to initiate a case from an agent

We have a requirement to initiate a case from an agent in Pega 7.3.1.

If we call any of the OOTB activities we are getting a pzInternalProcess authentication error.

Even if we give Admin Access Group in the agent still the error comes.

How can we initiate a case from an agent?

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Pega Platform
Low-Code App Development
Case Management

Posted: 5 years ago
Posted: 28 Oct 2019 13:30 EDT
Venkata Narayanareddy Seelam (VenkataNarayanaReddy)
AASEYA IT SERVICES PVT LTD
Venkata Narayanareddy Seelam
AASEYA IT SERVICES PVT LTD
IN

Hi I did this by using an activity.

In activity I used call pxcreatetopcase, activated an agent.

Please share the error screenshot. Will advise on that

 

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