Hi all, 

could i please get some help on why after addition of new utility in a Flow, it is not running correctly?

We have AutoResolve flow to setup by operations. Where they set up Time of resolution, Status, Invoice. 

This works fine as is

However, we had been asked to add extra automation where during to AutoResolve setup they also chose if and who to send the final correspondence automatically.

This started to cause some issues 

We tried adding it to the AutoResolve Activity, and then another way adding it to the AutoResolve Flow as separate utility (we also tried it with fork ) however it is always ending in the same result => if SendCorrespondence is Yes then the correspondence is sent, but the Auto Resolution does not happen

=> if SendCorrespondence is No then the Auto Resolution work fine

Additionally, if we do not have any Wait time (e.g. the wait shape where we have the time and date of resolution) then the Send Correspondence and AutoResolve works fine.

Therefore we are not entirely sure if it is the Wait shape issue, the Flow issue or something else.

Unfortunately the tracer is not entirely helpful, as there are some failures either way.

Is there any way to figure out why adding new utility could cause issues in the existing?

Thank you.

Renata