We are updating our communication strategy to reduce the number of direct client advisories [CAD cases] created.
Going forward, we want to restrict CAD cases to specific 'calls to action' with clear instructions on what action is required from you. Messages which are informational or require long-term planning will be communicated by other methods.
For Example:
- Support Documents in the Support Center
- Announcements in the Support Center
- Announcements in My Support Portal
A new Support Technical Communications landing page is being introduced in the Support Center. This page will serve as a platform for sharing messages that are informational or require long-term planning.
Please subscribe to this page to receive timely updates.
- To subscribe to all support messages, click the GCS Technical Communications link.
- To subscribe to messages relating to Extended Support, click the Extended Support Reminders link.
- To subscribe to messages relating to Third Party Vendor Updates, click the Third Party Vendor Updates link.
An overview of all the communication you're likely to receive from the support team can be found here: Pega Support technical communications
If you have any questions or concerns, please submit a ticket to Global Client Support in My Support portal.