Issue

A Report Chart does not open in a new window when the Maximize option is clicked. 

Symptoms and Impact

After a Pega Platform™ update, the maximize chart option in report definitions (RD) opens a chart in a new window but fails to load the content.  

This change affects the functionality that worked in previous versions (Pega Platform 8.x and Pega Infinity™ '23) but no longer works in Pega Platform '24.

Steps to Reproduce

1. In Pega Infinity ‘23 or earlier, in the navigation pane of Dev Studio, click Records, and then click Reports > Report definition. 

2. In the list of report definitions, click the report definition whose chart you want to Maximize. 

3. Enable the Maximize option in the Report Definition. 

4. Launch the portal in Pega Infinity ‘25.1. 

5. Open the report and click Chart Actions -> Maximize.  Expectation: A popup displays a larger chart. Result: a blank popup is displayed. 

Root Cause

The Maximize chart option worked with FusionCharts (a third-party tool) and was dependent on Adobe Flash Player, which has been deprecated and removed from Pega Platform starting from release '24. 

Solution

Update to the below Pega Infinity releases where the issue has been fixed by disabling the maximize option from report definition chart settings. 

• Pega Infinity '24.2.3 

• Pega Infinity '25.1 

For users on earlier Pega releases, carry out the below local change. 

To resolve this issue, we need to perform the below steps: 

1. Private edit section pzUserCommands and add a check box in one layout that refers to the property pyShowMaxButton. 
 
2. Save and open the Report Definition (RD) and go to the chart > General Settings > Enable user commands and uncheck the checkbox.  Click Submit and Save the RD. 
                
3. Run the RD. Result: The Maximize option will not be displayed. 
 
4. Remove the Maximize option for all required RDs and discard the changes made to pzUserCommands. 

References

Charts in reports